Internet Portal Regulations takes-care.com
of 01.01.2021
§1
General resolutions
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This "internet portal regulations takes-care.com (hereinafter "Regulations") specify
Conditions and rules for using the portal takes-care.com (hereinafter "Portal TC") by
Users, in particular the conditions for concluding and solving the contract for the benefit
Economic respondency regarding the activities of the portal should be directed to
services by electronic means, setting up and conducting a user account, basics and rules
data processing, including personal data of users, providing services by road
Electronic via Portal takes-care.com on
Items of users as well as proceedings
Complaint.
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Portal takes-care.com belongs to Takescare
limited
Responsibility with headquarters in Krakow, OS Sunny 8/43, 31-957 Kraków, entered
to the register of entrepreneurs by the District Court for Kraków-Śródmieście in Krakow, XI
Economic Faculty of National Court Register under the number KRS 0000648009, NIP
678-31-63-938, REGON 365933460, share capital of PLN 5,000.00,
conducting a therapeutic entity entered into the register of entities performing activities
Healing under number 000000234806.
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Electronic correspondence on the portal's activities should be directed to
Address: takescare@takes-care.com
, and correspondence in the form of a traditional (paper) -
At the address of OS Sunny 8/43, 31-957 Kraków
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The regulations are shared free of charge via the Internet in the portal
takes-care.com in a way
enabling the user to acquire,
Playing and consolidating the content of the regulations using the ICT system,
which the user uses.
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In the field of services provided by electronic means, the regulations are the regulations about which
Speech in art. 8 of the Act on the provision of services electronically.
§2
Definitions
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The following concepts included in the Regulations are important below:
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Administrator - Takescare Company with limited responsibility, based in
Kraków, OS Sunny 8/43, 31-957 Kraków, entered into the register of entrepreneurs by
District Court for Kraków-Śródmieście in Krakow, XI National Faculty
Court Register under the Number of KRS 0000648009, NIP No. 678-31-63-938, REGON
365933460, share capital of PLN 5,000.00, address
Electronic: takescare@takes-care.com , which is:
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A service provider within the meaning of art. 2 point 6) Act on the provision of services
Electronic, electronic services described in paragraph 21 below.
or,
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Data administrator within the meaning of art. 4 point 7) Rodo, decisive about the goals and
Personal data processing measures processed in the TC portal, obliged
to apply technical and organizational measures to ensure processed protection
personal data suitable for threats and categories of data covered by protection, and
In particular, it should secure data before making them available to persons
unauthorized, proof of unauthorized, processing from
Infringement of the Act and change, loss, damage or destruction.
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Activation of the User Account - the procedure described in Annex No. 1 to this
Regulations.
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Database - Data set containing legally protected portal user data
TC, including personal data necessary to provide services by electronic means by
TC portal. Data of individual patients may be, with their consent or on their request,
made available to individual specialists or institutions, including, for example, scans of documentation
medical patient, measurement results of medical parameters, calendar management
Health, or other necessary for the needs of medical consultation on-line.
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Certificate "Heart on the patient's side" - distinction awarded specialist by
takes-care.com Based on reviews
Patients.
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Personal data - according to Puodo, any information about identified or
identifiable natural persons who are users of the TC portal or -
In the event of a specialist or institution - people implementing specific actions in
Name of users.
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Medical data - personal data, enabling determination of health
Patient, in particular the results of research or measurements, vaccination cards, data on
diseases, diseases, addicts, medicines, allergies, placed in
Profile of the patient only by the patient or on behalf of the patient - by a specialist or
A facility (persons acting on their behalf). Medical personal data is processed in
Relationship with the provision by the TC portal. Service management services
medical by professionals and institutions, while maintaining the requirements resulting from
Rodo and its implementing regulations.
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Password - string of characters for obtaining authorized access to the TC portal,
determined independently by the person making the registration, the institution administrator,
Partner administrator, functional administrator, administrator TC, or broadcast
Automatically through the system during registration to the Website, with a length of at least 8
characters containing small and large letters and digits or special characters;
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User account - patient account / specialist / office / administrator
Partner / administrator / operator administrator / operator; extracted and
an individualized place shared and managed by the administrator on the TC portal,
Available only for one registered user. User's account
Allows you to store your account owner data, including gathering and
Storage of patient's medical data. The scope is also assigned to the account
Available via the Services or Information Portal.
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Login - introducing a unique identifier (login) by the user and
he created by him and known only to him password or 6 digital access code,
generated by takes-care.com valid by
specified time interval,
entitling it to enter the user's account after activation.
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Logout - Effective leaving by the user, user accounts, in one
A way that no other person can access the user account.
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Patient - A natural person with a full capacity
Legal, not a specialist or a facility, using the portal takes-care.com in
Aim of obtaining medical advice in the form of an on-line consultation, which by accepting
The regulations and the transition of the registration procedure obtain access to offered services
Through the TC portal.
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Online medical care package - annual subscription offer of medical care
Online containing a certain number of services along with access to system functionality.
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Portal takes-care.com (Portal TC) - Platform
Internet available at
https://takes-care.com/, enabling the user through funds
distance communication, remote contact between doctors or other
specialists in the medical or pharmaceutical industry, operating
a healing within the meaning of relevant laws and physical persons
Looking for medical help in the form of an on-line consultation. Aggregation
The distance applicable to the TC portal is in particular: videoconsulting,
Telephone conversation and chat.
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PC - a natural person, a legal person or an organizational unit without
legal personality, performing medical and paramedical or conductive activities
Pharmaceutical activity, which by accepting the regulations and the transition procedure
Registration obtains access to services offered by Portal takes-care.com .
Distinguishes public institutions and non-public facilities and pharmacies.
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Patient's profile - confirmed collection of patient information, placed in
takes-care.com .
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Profile of the facility - confirmed collection of information on the facility placed in
takes-care.com .
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Specialist profile - confirmed collection of information on a specialist placed in
takes-care.com .
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Commission - Remuneration for the portal takes-care.com for services.
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Regulations - this document.
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Regulation on the protection of personal data, Rodo - Regulation
European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on
Protection of natural persons in connection with the processing of personal data and on
the free movement of such data and repeals Directive 95/46 / EC (general
Data Protection Regulation) of 27 April 2016 (Dz.Urz.ue.l No. 119, p. 1);
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Specialist - a natural person who conducts a healing activity within the meaning of the Act on
medical activities registered on the TC portal, which by accepting the regulations and
The transition of the registration procedure obtains access to services offered by the TC portal.
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System - ICT system adapted to carry out services on it.
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Agreement - Agreement for the provision of electronic services.
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The service provided electronically through the TC portal, Service - service provided
By electronic means by the service provider, consisting in providing the System TC portal
ICT ICT, enabling remote contact between your doctor or other specialist with
industry
medical or pharmaceutical and patient, interested in obtaining medical consultation
On-line (under e-cabinet), without the simultaneous presence of two sides. As part of the provision
Services
takes-care.com provides, for individual
Patient request, data transfer (sending or
Data reception), as well as storing data posted or collected by
Patient
(or on his request - by another user) on the individual patient's account, using
or
on
The effect of use intended for this mechanisms available through the TC portal.
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Act on medical activity - Act of 15 April 2011 o
Medical activities (J. OJ JOJ.2016.1638 with later zm.).
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Act on consumer rights - Act of 30 May 2014. with rights
consumer (Journal of Laws 2014.827 with later zm.).
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Act on the provision of electronic services - Act of 18 July 2002
Year about the provision of services electronic road (Journal of Laws 2016, item 1030 with later zm.).
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User - a patient or a specialist or a facility that uses functionality
TC portal.
§3
General information about services provided by Portal takes-care.com .
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Portal takes-care.com as part of yours
Activities:
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It provides an internet platform through which specialists undistected by
Administrator and institutions can offer their services to the order and purchase
by patients. Using the services offered by such specialists and
The institutions are entered in a direct relationship with these entities, on
The power you make a reservation or purchase the right service. From
The moment when you book a service, Portal takes-care.com works
Only as an intermediary between a state and a specialist or institution, providing
Relevant information on the patient purchased by the patient.
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Grants as a healing entity for a distance health benefits within the meaning of art. 3
paragraph 1 of the Act on Medical Activities via the TC Portal by specialists
employed by the administrator.
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To conclude an agreement for the provision of a service provided by an electronic route by the TC portal
It occurs in accordance with § 4 point 6 of this Regulation.
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The functionality of the TC portal is described in Annex 2 to this Regulation.
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takes-care.com reserves the right to
temporary suspension of the benefit
Services in connection with the modernization or reconstruction of the portal takes-care.com or with works
Conservation of the ICT system.
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Portal takes-care.com reserves the right
introducing new services, as well as
Resignation or changes in the scope of existing services.
§4
Using the portal takes-care.com
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From the portal takes-care.com you can use people
physical, having full ability to
Legal actions, legal persons and organizational units without
Legal personality whose law grants legal capacity.
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To receive access to the portal takes-care.com
You must enter the Account Activation process
Patient / specialist / institution under the conditions described in Annex No. 1 to this
Regulations. Account activation process and registration on the platform is free.
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The condition for using the portal takes-care.com
It is registration using
Real, own data, including personal and therapeutic.
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During registration, you must choose the form of presence in the portal takes-care.com :
A patient account or a specialist account.
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At the time of confirmation of registration, a contract for the provision of a service occurs
by electronic means between the user and portal takes-care.com , enabling
Using services provided under the TC portal on the terms specified in
Regulations. The TC portal confirms the user to conclude an agreement via
e-mail to an electronic address provided by the user when making
Registration.
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Sending a registration form means accepting the terms of the regulations and concluding
Agreements for the provision of electronic services. The user confirms the admission to
Messages that the TC portal collects, processes and uses the information provided and
data, including medical personal data, to provide services selected by
User. In order to implement the service, access to the above Data obtains selected by
Patient specialist or facility. The above provision of data by the patient for
The TC portal is voluntary, albeit necessary for consultation
On-line or other service for which these data is necessary or required. The patient can
Choose a moment to change the scope of facilities or specialists whose
Personal data, including medical personal data, are made available through
TC portal.
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After completing the agreement, the Services Portal takes-care.com creates a user account
Assigned to the e-mail account specified in the registration form.
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Login to the TC portal follows login and password.
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To use the service, the user does not have to register on the TC portal.
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After logging in to your profile, the patient can edit and supplement the data
and add your photos and medical records, test results, measurements, information about
dates, medicines, lifestyle, habits.
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takes-care.com reserves the right to
telephone verification
The truthful data of the specialist / institution.
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The user is required to update any data stored in the account,
Introduced during registration, if there was any change in their subsequent.
Data updates should be made using the appropriate profile editing form
available on the portal takes-care.com , after
Early login to your account.
Possible negative consequences resulting from the lack of data update
User.
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The user can only have one account. In justified cases
The administrator may allow you to have more than one account by one
User, but this is a special situation that requires a desire to have a desire to have
More than one account with justification through e-mail to the administrator on
takescare@takes-care.com
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The user can not use other users' accounts and share
Accounts to other people. In the case of institutions, it is acceptable to use an account
Outlets for more than one person, duly fastened by the institution to act
on their behalf (eg service employees). The user is obliged to maintain the password to
Your account secret. Accounts are not transferable and transferring them to other
The user without the knowledge and consent of the portal takes-care.com is prohibited. Portal
He is responsible for violation by the user of the above principle.
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User by sending a registration form or logging in to the Takes-
Care.com declares that:
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He got acquainted with the regulations, accepts his content and undertakes to obey it,
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The data provided in it is complete, real, compliant with the actual state
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The data provided by him does not violate any rights of third parties,
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Agree to receive an e-mail address indicated in the registration form
system messages, including notifications about new messages,
Notifications about new comments on technical breaks in the operation of the portal
takes-care.com , changes in the regulations
and new functionalities,
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Agrees to give your name and surname in e-mail messages
sent via and as part of the functionality of the portal takes-care.com ,
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Agrees to transferring your data used in the portal takes-care.com
(User name, specialization, internship) in notifications about new ideas in
Service Add an idea, cyclically sent to a group of users that such
Notifications ordered.
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Agrees to the use of its name, personal, specialization, internship and
statements on the Website in information and promotion materials created by
Portal takes-care.com .
- user, recording on the portal takes-care.com , undertakes to:
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Compliance with the author's property rights in this rights resulting from registration
trademarks, utility and industrial portal takes-care.com or
Users and other entities;
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Unrowing actions that violate the privacy of other users, above
all consisting in collecting, processing and disseminating information about
other users without their explicit consent, except when these activities
they are in accordance with the law and provisions of these Regulations;
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Refreshing from any actions that could hinder or interfere with
Functioning of the portal takes-care.com ;
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Referring to making any actions to the detriment of the Takes-
Care.com or users or other entities;
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Refraining from taking action to promote websites
and competitive activities in relation to the portal takes-care.com .
- Removing the account on the portal takes-care.com :
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The user entitles the right to delete the user account with effect
Immediate by extending from the portal takes-care.com .
Specialist / institution has the right to remove the account by extending from
takes-care.com . Close-up procedure
Account removal is finalized in
Through 2 business days.
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As a result of unregister, the user account is deleted in the Takes-
Care.com. The administrator removes all personal details from the database
Renewed user, except for data whose storing is required
Law regulations (eg medical documentation) or legitimate legally
A legitimate interest of the administrator.
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As a result of unregistering, no deregial user profile is available.
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Refreshing does not delete the user's statements in the Service Add idea that
they are part of the portal takes-care.com after
Reference.
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In relation to users breaking these Regulations, the Administrator reserves
Self send a warning with a request to abandon violations within 2 days
working from the date of sending a warning or sending a warning along with time
A suspension of access to the functionality of the portal takes-care.com .
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The administrator reserves the right to immediately delete the user account,
If it considers that the user's actions are contrary to the law, these Regulations or
violate good name or the interests of the portal takes-care.com or other users
and if the user has not stopped actions involved in the regulations given in
point 18.
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Re-registration removed by the user administrator is only possible for
Administrator's consent.
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In the case of justified doubts as to the truth or legality of the law
given in the registration of personal data, the administrator has the right to block
User Access to the portal takes-care.com , up to
Explaining the situation.
§5
Conclusion and withdrawal from the contract for the provision of a service provided electronically through the portal
takes-care.com
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Conclusion of a service provision contract takes place in accordance with §4 point 6 of this
Regulations.
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Sales agreements concluded via the Internet are agreements concluded to a distance
Act of 30 May 2014 on consumer rights, due to what, the user
being a consumer, in cases and on the terms specified above set
he has the right to withdraw from the contract, without giving reasons within 14 days from
the day of its conclusion, subject to paragraph 7. However, in the case of services on properties
determined by the consumer in the order made by him or closely related to
His person above This permission is not entitled to, as stated in art. 38 points 1 and 3 above
Act. The above-mentioned right to withdraw is not entitled
A user who has concluded a contract for the acquisition of a health service provided
by healthcare professionals to patients to assess, maintain or
improving their health, including prescribing, issuing and
Sharing medicinal products and medical devices, as
It is art. 3 par. 1 point 7 above Act. Each time starting the benefit
TC services before the expiration of the 14-day time of withdrawal from the contract,
The User acknowledges that thus loses the right to withdraw
and that in the event of withdrawal from the contract, it is obliged to incur costs
Services Application to the provisions of the above Act.
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Withdrawal statement from the contract should be sent to an electronic address or by post
traditional, to the right address indicated in §1 point 1 of these Regulations, or
Fill out the withdrawal form available on the user's account. To behave 14 -
DAY term is enough to send a statement before its expiry (in particular
Giving a statement at the post office). Form pattern from the withdrawal from
Contracts.
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In the case of a statement on withdrawal of the contract in the mode and dates,
indicated above, Takescare within 14 days from the date of receipt of the statement
Withdrawal will return to the user with all payments made by him using
The same method of payment used by the user. The above applies to
Disclaimer of para. 5.
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Proportional refund for a fulfilled benefit - if the user has reported
Requesting a request for a payable service before the deadline for withdrawal
From the contract, he is obliged to cover the costs of the service in so far as it was
Meeting until the time of withdrawal, pursuant to the provisions of the Act on the Consumer Rights.
The payment amount is calculated in proportion to the scope of fulfilled benefit from
In addition, the service price agreed in the contract.
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The amount returned to the user is reduced by the costs of fees charged by
External operators from which the User used to make a payment or
Send SMS notification to the TC portal, in the amount resulting from current
Tables of fees and commission of these entities.
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The right to withdraw from the contract is not entitled to the user who has benefited from the service,
Despite informing it before the service begins to provide that after the service is met
For the user, he will lose the right to withdraw from the contract with the TC portal.
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If you arrange a service for a day for a day on a 14th day from
on the conclusion of the contract and withdrawal from the contract with a 14-day term,
The agreed service is automatically canceled.
§6
Conditions for the service and use of services provided by the portal takes-care.com . Fees.
- technical requirements.
- Using the portal requires compliance with the following technical requirements:
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Device with access to the Internet with the Microsoft operating system
Windows, Macos, IOS or Android and the minimum speed of 1 Mbps,
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Installed the current version of the Chrome, EDGE, Safari web browser or
Firefox with the application support necessary for the correct connection with
ICT system,
iii) Launch of JavaScript (Latest and JavaScript),
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Active e-mail address,
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Desktop or cellular telephone.
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When using the portal on mobile devices, the device should
Have an Android system, iOS updated to the latest version.
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If you use the portal on mobile devices, it is not required
Installing the application, the solution works in the Web Progressive App standard
Mobile devices.
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Currently, the portal does not support videocons for Apple devices
iPhone with the current version of iOS. It is recommended to conduct a video consultation
On Apple iPad or Apple MacBook, or Apple iMac.
- A connection with the portal takes place using the SSL protocol.
- a prohibition of illegal content by user.
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It is forbidden to place unlawful content, promoting violence,
Racing, religious, ethnic, offensive content, violating the good name of people
third, containing words and expressions recognized commonly offensive or
vulgar and other content contrary to the principles of social coexistence.
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It is required to return to other users with respect and generally
adopted standards.
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The contents of each entry expresses the views and opinions of his author, not the Takes- portal
Care.com or people advisable for which Portal takes-care.com no
He is responsible.
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The administrator reserves the right to remove information from the TC portal or
Posted on the TC portal by unauthorized persons without giving
Causes.
- Fees.
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Account activation process and registration on the platform is free.
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Detailed list of charges incurred by users to implement
The proposed services contains the offer presented on the TC portal.
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The fee for the selected medical care package is an annual fee, paid
once. As part of medical care packages, the user can have the opportunity
Take advantage of the specified number of services available for the selected number of patients. IN
The duration of the subscription is not possible to change persons covered by the subscription.
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If you arrange a patient's service and no appearance without prior
The reference service will be expanded as used in a given month and year
Settlement.
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Fees are paid by users through payment sites, o
Its referred to in Annex 4 by one of the following methods:
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electronic bank transfer,
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Electronic settlement systems,
- credit card.
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Portal takes-care.com reserves
the right to introduce fees from any
Services provided under the portal takes-care.com and at the same time obliging
Tell me about changes in advance, not less than 7 days.
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In the case of issuing a recipe for a specialist, referrals on
Research, medical exemption or other document, the user covers costs
delivery of the above Document for the address indicated (cost of courier shipment).
- Reference Marketing - Commands
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This command is sent once generated for the user's link, thanks
which is possible to identify people acquiring the service based on this link,
entitling to a discount.
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Commands are only possible when buying a service called a medical care package
Online.
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The recommendation link is a 5% discount on the acquisition of a service called a medical care package
Online.
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The basis for charging a discount for a command for a person buyer a medical care package
Online is getting and using the recommendation link and not notice
purchased services within 14 days of its purchase. The discount amount will go to virtual
User portfolio in the My Wallet tab.
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For the service order, a recommendation person receives a month of free subscription for
Services Package of medical care online or power supply "My portfolio" quota PLN 19
gross.
- The basis for the power supply "of my portfolio" amount PLN 19 gross for a recommendation person:
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Having a patient's account and
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Purchase of a medical care package online by the person he was sent
unique
Link and not terminate the use of it in the period 14 from the date of purchase.
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Each free month of the subscription for your patient account is calculated as
next
months
After completion of the subscription period.
- Discounts and discounts collected as part of the commands can not be:
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Exchanged, transferred, resold to third parties;
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Converted to the financial equivalent and paid to the bank's bank account
or a third party;
- used to purchase other services outside the portal takes-care.com
- Promotions
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Portal takes-care.com will lead
Promotional campaign related to the offered
by your services
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Promotions will have the nature of discount codes or other reliefs enabling
Acquisition of services at a lower price than regular or allow the package
Online medical care in a longer period of time than regular
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The discount code should be added on the registration form before buying a service, and
The discount will be automatically charged by the system.
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If you have extended the duration of the medical care package online, time
The duration of the promotion will be automatically charged by the system.
- Advertising campaigns will be regulated by separate promotion regulations.
§7
Claims and complaint proceedings
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Portal takes-care.com will make every effort in
to ensure its correct
Activities and help in solving problems related to
Functioning.
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Reservations, as well as attention, suggestions and errors can be reported by the Takes-
Care.com for the contact form available in the Contact tab on page:
takes-care.com
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Responses to applications will be granted immediately to e-mail address
User, specified in the contact form.
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The user has the right to initiate complaint proceedings in connection with services
Provided by Portal takes-care.com
Using the contact form -
By choosing the subject of the notification: complaint. Complaint notification must contain
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user data
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User's number
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User email address
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Defining the subject of the complaint
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The time in which the abnormalities have occurred
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Justification of complaints and description of losses incurred
- Possible claim against the TC portal
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The complaint is considered within 30 days from the date of its receipt by the portal
takes-care.com .
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If the 30-day date of the complaint will not be able to be kept, the Takes-
Care.com will notify before his lapse of complaints about the causes
Delays and determine another date.
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If the user does not agree with the result of the complaint procedure, then he has
The right to investigate its claims on the court.
§8
Copyright
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Takes-care.com are good
like information, services, goods and other
Intangible goods.
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takes-care.com is protected legally.
Any use without written
The consent of the portal takes-care.com is forbidden.
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Portal takes-care.com owns the rights
copyright and other exclusive rights as
also consisting of individual elements, in particular characters
freight, utility patterns, copyright or related rights
other intangible goods.
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On takes-care.com are shared
coming from other people; They are among
In particular, information, data, texts, images, graphics, owned by people
Eligible.
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All rights of persons from which the abovementioned goods originate are reserved.
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Copying, making changes, transferring any resource is forbidden
Portal takes-care.com , unless authorized
The entity will clearly give it
Action of consent.
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No part of the takes-care.com
can be published without consent
takes-care.com . Any printing,
Copying and saving data to
The computer disk is only allowed for private use. Exceptions
This point require written consent and confirmation of the portal takes-care.com .
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It is forbidden to use procedures and systems in any activity
they learned when using the portal takes-care.com . Any procedures and
Portal solutions takes-care.com are his
property.
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In cases not regulated by the Regulations, the relevant provisions apply
laws.
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Portal takes-care.com reports to law enforcement agencies
Cases suspected of breaking
Rights, including impersonating other people.
§9
Promotion and advertising on the portal takes-care.com
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On portal pages takes-care.com can be
placed ads and announcements
third parties, for a fixed fee and under conditions set with the entity
placing an advertisement or announcement.
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Portal takes-care.com has the right to refuse
placing ads or announcements,
If their content or form is contrary to the law, the principles of social coexistence
or character of the portal takes-care.com .
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Portal takes-care.com can remove anymore
Posted advertisement for reasons
indicated in point 2.
§10
Law and disputable matters. Responsibility of the TC portal.
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The right to resolve disputes in court is Polish law.
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All disputable matters related to services provided by the Takes portal
Care.com will be resolved by common courts appropriate according to the regulations on
General properties.
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In the event of disputes, the TC portal suggests taking advantage of the mediation purpose
An amicable dispute solution.
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In the event of a change or cancellation, as a result of a final judgment of the Court,
any of the provisions of these Regulations, the remaining provisions
They remain in power and bind the parties.
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The TC portal is responsible for providing functionality
necessary for the service.
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Portal takes-care.com is not borne
Responsibility for interruptions in the provision of services
resulting from independent reasons.
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Portal takes-care.com is not borne
Responsibility for incorrect operation
installed software or effects of hackers and for
Providing access to the account by its owner to a third party.
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As regards the provision of services referred to in §3 para. 1 lit. a, i.e. services provided
by the institutions and unused by the Administrator of Specialists Portal TC
Based only for the provision of the functionalities necessary for
Service implementation. For such services portal takes-care.com does not provide services
medical and is not responsible for medical services provided by
Specialists in the medical or pharmaceutical industry using tools
Teleinformatic shared by the portal, in particular the TC portal is not borne
Liability for a mistake in medical art.
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In the field of services referred to in §3 para. 1 lit. B, i.e. services provided by
Administrator as a therapeutic entity, the administrator is responsible for the services provided
on the principles set out in common applicable laws as
Healing entity.
§11
Final provisions
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The TC portal regulations are protected by copyright and use it without written
Administrator's consent is forbidden and can be the basis for claims.
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takes-care.com reserves the right to
Changes in the regulations. Accepting new
Terms of the regulations takes place after logging in to the TC portal and accepting new ones
Service conditions. Users who do not agree to change this
Regulations will lose access to the TC portal.
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In cases not covered by the Regulations, the provisions of the Act on the provision are applied
electronic services, the Civil Code and other provisions of Polish law, having
Application to services that are the subject of these Regulations.
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The Rules of Procedure include Annexes No: 1,2,3 and 4.
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These Regulations enter into force on the date of publication on the website takes-care.com .
Annex No. 1 - User Account Activation Procedure
To activate the user account, follow these steps:
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Account activation process and registration on the platform is free. In order to arrange a service
Telemedical, the user does not have to register on the platform.
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The user selects a telemedical service on the main page of the TC portal through
Search for specialization and then choose the date and time of online visits. IN
Another step user fills out the "Contracting Contract" form, accepts the regulations
Website and pays services.
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After paying the visits, the IT system generates a user account and sends
email notification and SMS on the user data indicated in the form.
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In notification, the user receives instructions on how to log in to the system or
Activating the account with the link sent.
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Confirmation of receiving an electronic message takes place by clicking by
User to a sent link that results in full account activation and allows you to log in
To him and the online consultation.
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The registration, login and work process on the logged profile takes place on the basis of
Encrypted connection protected by SSL protocol. More about Safety
Data Read in Privacy Policy.
Annex No. 2 - Using the portal takes-care.com
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Using the portal takes-care.com is
voluntary and aims to arrange and
Conducting a telemedical service.
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Portal takes-care.com offers services
Personalized for a given user
how:
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The service and archiving of medical records (within the card
Patient).
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Telemedical service obtained via e-cabinet. Benefits
health consisting in providing a person with the required qualifications,
Confirmed by appropriate documents, benefits in particular: State survey
health, diagnosis of diseases and preventing them, treatment and rehabilitation of patients,
Giving medical advice as well as issuing opinions and medical judgments. IMPORTANT:
Each time, a patient is obliged to prove before consultation
Doctor / specialist ID card or other document confirming the identity.
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Patient consultation with a specialist or institution via mail
Electronic - this is followed by filling out the appropriate form
Internet. Such consultation is not a medical advice within the meaning of the Act on
Healing activity or its substitute. This is only health education and no
It should be treated as providing health benefits within the meaning of the abovementioned Act.
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Ask a specialist question - ask a question specialist is not a medical advice in
Understanding the provisions of the act on a medicinal activity or its substitute. Is it
Only health education and should not be treated as a provision of benefits
health in the meaning of the above Act. "Ask a specialist question" this place in
takes-care.com , where the patient can
ask a question about issues
Healthy. The patient specifies the field of question. There is no possibility
Selection of a specific specialist. The answer to the question will be sent for
By e-mail on the patient during registration
E-mail address within 7 business days. The response granted
Information and general, under no circumstances can be treated as a diagnosis, nor
to patient a basis for taking health measures,
and in particular for the use or non-compliance of specific therapy, taking
or uncomfortable medicines, etc. Portal takes-care.com are not responsible for
Contents asked by the patient's question or for the content of the answer given by
Specialist.
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The condition for using the portal is the user account registration. The user has to
Selection of a patient account or a specialist account:
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Patient account:
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The patient's account is a natural person who has full ability to
Legal activities that made registration on the site or made
booking
Deadline with a specialist using a visits search engine, to carry out
Online consultations
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Registration on the Website is only possible if it is expressed by
User's consent for the personal data processing service provider
User about health and providing this data chosen specialist.
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Online patient account allows you to take full advantage of the IT system in
Aim of the telemedical service and use other functionality
Website.
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In order to implement a one-time telemedical service, the user is obliged
Pay the fee indicated when ordering an online visit.
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In order to implement a telemedical service as part of a medical care package online,
The User is obliged to pay the fee indicated in the offered offer
Corresponding to the Mini, Multi or Maxi package.
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Detailed offer of online medical care packages is on the portal
takes-care.com
VII) fees are paid by users through payment sites,
about
Its referred to in Annex 4, through one of the following methods:
- electronic bank transfer,
- electronic billing systems,
- credit card.
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The patient can cancel a one-time telemedical service booking. In case
Services cancellation The fee is refundable in the following amount:
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Appeal for at least 6 hours before the date of the visit - the charged fee
it is refundable entirely,
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Appeal for less than 6 hours before the date of the visit and at least 2
hours before - the charged payment is refundable in 50%,
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Appeal for less than 2 hours before the date of the visit - the charged fee
not
It is refundable.
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Reimbursement takes place by means of a relevant amount to the account
Patient, in the My Wallet tab, reduced by fees brought in favor of
Services or payment operators.
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In the case of an appointment by a patient, a telemedical service and no appearance
Without prior appeal, the service will be counted as used in a given
Month and settlement year.
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In the event of issuing a prescription, referral
on
Research, medical exemption or other document, the user covers costs
delivery of the above Document for the address indicated (cost of courier shipment).
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Specialist / institution account:
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The user of the specialist / institution is a natural person who leads
medical activities within the meaning of the act on medical activity,
registered
on the TC portal, which by accepting the regulations and the transition procedure
Registration obtains access to services offered by the TC portal.
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Registration on the Website is only possible if it is expressed by
A specialist of consent for the processing of personal data by the service provider, contracts
entrusting data processing and approval of the Website Regulations.
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E-Gabinet allows you to fully use the IT system in
target
implementation of the telemedical service and use other service functionality.
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After logging in to your profile, a specialist / facility can edit and
Data complements, add photos and documents as well as documentation
a medical patient, at his request.
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The specialist's obligation is to supplement the test card after carried out
Consultations. About the lack of card filling, the system will be informed by means of
SMS notifications.
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The specialist has the option of choosing a form of consultation (video, chat, telephone), price
Services (for one-time visits) and addict it from your own
Experience or specialization. The specialist decides on days and hours,
In
which provides your calendar. A specialist can schedule permanent breaks
Between consultations.
VII) The specialist receives a remuneration for consulting
conduct.
VIII) The specialist can cancel the reserved one-time telemedic service.
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In the case of irrevocable booked visit and unsuccessful to
consultation
At the appointed time, SMS notification is sent to a specialist, on time
5 min, from the start of the planned visit.
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If you do not have a reserved visit, despite reminder,
The specialist is charged with PLN 9.
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takes-care.com reserves the right to
Introduction of charges from any services
Provided as part of the portal takes-care.com and
At the same time, he undertakes
Tell me about changes in advance, not less than 7 days.
Appendix No. 3 - Functionalities of the portal takes-care.com
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Presentation of the Specialist / Institution Profile - a business card; Includes contact details, photo
and description of the specialist / institution, location, date and time of admission (consultations in E-
Cabinet, Party in a given facility, home visits), information about the certificate, O
Verify. The profile shows the users issued by users.
Specialist / facility are required to complete the business card after registration on
Platform.
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Database of specialists and institutions - a collection of profiles registered in the specialist portal and
Outlets, available on the portal takes-care.com from
Search engine tool according to
location criteria, specialization, evaluation and awarded certificate "Heart on the side
Patient. " Additional functionality are:
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Adding opinions about specialists and institutions;
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Notifications about new information and opinions;
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Add idea - place on the portal takes-care.com ,
In which registered users
They can send their proposals regarding the functionality of the portal takes-care.com and
Evaluate the ideas of other users. The highest rated ideas can be
implemented; Portal takes-care.com
reserves the right to do not
Idea without giving a reason.
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Health Calendar - place on the portal takes-care.com , where the user can
Voluntarily enter information on the results of research, terms of research and medical visits
and other terms important to the user. The calendar automatically appears
Information about the agreed e-cabinet service and is sent to the user
Notification about the date of this service on the registration e-mail address and / or on
The mobile phone number provided by the user.
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A specialist calendar - a specialist has access to his calendar in which he can
Entering your:
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Availability at the facility in which you accept patients,
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Availability of home visas
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Availability in the e-cabinet service.
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Each user has access to a specialist calendar and can through it
Register yourself to the e-cabinet service, a visit to a facility or a home visit. Portal
takes-care.com automatically sends
E-mail specialist and SMS informing about
Registering a user for a visit / e-cabinet service and a reminder
The date of the e-cabinet service.
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"Heart side" certification program - Portal takes-care.com admits
Its specialists "heart on the patient's side" certificate mainly based on the assessment
Patients, a specialist when deciding to use the e-cabinet, expresses this
Consent to participate in the certification program "Heart on the patient's side".
Annex No. 4 - Payment procedure and redirection to the payment service (relates
Only fees and parts of charges paid by users)
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The payment procedure is carried out through the Dotpay payment system.
Dotpay operator - servicing payments. Office address: ul. Wielicka 72, 30-552 Kraków.
Tel: (+48) 12-688-26-00
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Settlements of transactions by credit card and e-transfer are carried out for
The Dotpay settlement center.
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The purpose of paying for payable services User:
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Chooses a given service;
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Then selects the "Pay" option. Then the system automatically redirects
User to the System Payment System, Dotpay, the user chooses one of
available payment methods, i.e.:
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electronic bank transfer,
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Electronic settlement systems,
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credit card,
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The user carries out payment for the service;
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After payment, the system receives confirmation about its positive
conducting or refusing it;
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In case of successful payment, selected by the user
The service receives "paid" status and it is possible to use it. In case of
No successful payment should be taken again
conducting;
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Portal takes-care.com reserves
the right to change the payment service, as
I will inform users via email to the address
Electronic served by the user.
